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TERMS & CONDITIONS ON PRE-ORDERING ITEMS

PRE-ORDER: These are items that are not available and/or are currently sold-out in our shop.
Pre-order or back-order is placing orders in advance and requires a down payment.
On pre-order, we give customers availability-guarantee and sure item stock for them.

Please make sure you have read and understood all the conditions written here before submitting your Orders.

DETAILS, TERMS & CONDITIONS:

1. Down payment OR full payment is required & should be made via BankIslam / Maybank Bank Deposit. For downpayment – 50% of item price.
2. Balance payment to be paid once pickup the items on our store.
3. Estimated Date of Arrival: The goods will take almost 7 days working days after order. Schedule may not be accurate. But we can assure a maximum of -days arrival, or your money-back guarantee.* (please see separate note)
4. Cancellation: Ordered items are considered sold. Down payments are not refundable & can not be exchange for other tools/items/services.
5. When ordered items arrived. Buyers have 1 weeks to settle their unpaid balance. Or we have the right to sell the item to other interested buyers. No refund policy applies.
6. If in case, your ordered item/s did not arrived to us, we will refund your down payment in full.
7. Orders without any payment made will be automatically cancelled.
8. All pre-order items are considered SOLD & FINAL: no returns/exchange/ cancellation after payment is made.
9. For customers who expect immediate delivery of pre-order items and cannot conform with the pre-order timeline, we highly recommend NOT TO PLACE ORDER to avoid frustration and misunderstanding in the future. We would greatly appreciate your kind understanding and consideration in the timeline arrival & delivery.
10. Terms and conditions subject to change without prior notice.

*ON ETA: 30-day refund policy Usually products arrive on time, if and when delays (that are due to circumstances beyond our control) occur greater than 60-days, we will provide full refund of payment made or a compromise agreement can be discussed by both parties (AFS Petshop & the Buyer). Thank you.

NOTE: PRE-ORDERED ITEMS HAVE LOWER PRICES COMPARED TO WHEN ITEMS ARRIVED.

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